Guest emails and documents

Every guest email sent on time, with your branding

From the booking confirmation to the payment confirmation, Roamer sends each guest the right email at the right moment. You set the wording and the timing once.

3% when guests book. No monthly fee.

What one guest receives

Intermediate surf week

  1. Booking confirmation When they book
  2. Booking invoice Attached
  3. Waiver 2 days later
  4. Questionnaire and preferences After booking
  5. Balance due 30 days before departure
  6. Payment confirmation When they pay

Timings are examples. You set your own.

Six emails per guest, and a calendar reminder for each

Without a system, every booking means writing the same emails and documents by copying and pasting, and setting calendar reminders for when each one is due. Multiply that by every guest on every departure.

Sent on time without you

Each email goes out on the schedule you set, so nothing depends on a reminder in your calendar.

Your words, your branding

Change the wording and timing to fit how you run your trips. Guests see your name and branding, not ours.

Answers land on the booking

Waivers and questionnaire answers are stored against each booking, ready to review before departure.

How it works

  1. 1

    Set your wording and timing once

    Adjust each email to fit your business.

  2. 2

    A guest books

    They get a booking confirmation with your trip FAQs and an invoice attached.

  3. 3

    The rest follow on schedule

    The waiver, questionnaire and balance emails go out when you've set them to. If the waiver or questionnaire isn't done as departure gets close, a reminder goes out.

What you get

You hear about it when it matters, and everything you need for the trip is in one list.

An email when guests book and pay

A notification for every confirmation and every payment.

A guest list for each departure

Every guest with their accommodation and extras. Check it on your phone or download it to use offline.

What it costs

The emails and documents are part of Roamer. You pay 3% of the bookings you take and nothing in a month with no bookings.

Questions operators ask

Can I change what the emails say?
Yes. You can change the wording and the timing of each one.
Who do the emails come from?
Your business, with your branding, sent on your behalf from Roamer.
What if a guest doesn't complete their waiver?
They get a reminder as departure gets close. Their answers are stored on the booking once they do.
Can I take the guest list with me?
Yes. Either check it on your mobile or download the guest list report and use it offline.

See it with your own trips

Book a call and we'll set up one of your trips, so you can see the emails a guest would get. Anything this page doesn't cover, we go through on the call.

Book a call

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